Monitoring and maintenance
ABT monitors supported devices and network components for warning signs and recurring issues.
Managed IT services for Boston-area businesses
Managed IT that keeps the business in control.
ABT monitors, maintains, supports, and plans your technology so employees can work and owners can focus on the business.
Direct answer
What do managed IT services include?
Managed IT services place the ongoing care of business technology with an outside team. ABT combines proactive monitoring, maintenance, support, security updates, backup planning, vendor coordination, asset oversight, and technology strategy in one managed relationship.
The objective is to identify risk early, keep the environment documented, create a clear support path, and plan improvements before technology becomes an emergency.
Coverage system
One operating model for business technology.
Security patching and updates
Consistent maintenance reduces avoidable security and stability gaps.
Remote and onsite support
Issues are routed through a clear support path with onsite service when physical work is required.
Backup and recovery planning
Protected copies, recovery procedures, and ownership reflect business priorities.
Technology strategy
A practical roadmap connects current needs with budgeting, lifecycle, security, cloud, and growth.
Vendor management
ABT investigates the complete issue and coordinates internet, software, cloud, phone, and business-application vendors.
License and asset oversight
Accurate device, software, warranty, renewal, and ownership records reduce surprises.
A managed rhythm
Replace recurring fire drills with planned technology care.
Reactive IT
- Problems begin after users are blocked
- Maintenance is inconsistent
- Backups lack a recovery plan
- Vendors protect their own boundaries
- Decisions happen during emergencies
Managed IT with ABT
- Supported systems are monitored
- Responsibilities are documented
- Recovery reflects business priorities
- ABT coordinates the complete issue
- Improvements follow a roadmap
The ABT difference
The difference is ownership.
ABT was founded after David McNaught saw business customers lose time while technology vendors pointed at one another.
Managed IT should reduce that burden, not create another boundary.
MonitoringSecurityRecoveryVendorsABT
Transition process
How a managed IT transition works.
Assess
Review systems, support history, vendors, risks, and priorities.
Document
Establish accurate records, responsibilities, and secure access.
Stabilize
Prioritize reliability, security, backup, lifecycle, and configuration gaps.
Manage
Begin monitoring, maintenance, support, reporting, and roadmap work.
Common questions
Managed IT services FAQ
What is included in managed IT services?
ABT combines monitoring, maintenance, support, security updates, backup planning, vendor coordination, asset oversight, and technology strategy in one managed relationship.
What is the difference between managed IT and break-fix support?
Break-fix support begins after something fails. Managed IT adds ongoing monitoring, documentation, planning, and accountability intended to reduce preventable disruption.
Can managed IT support an internal IT employee?
Yes. Managed IT can operate as a complete outsourced team or extend internal staff with monitoring, security, vendor, project, and escalation support.
Start with the support gap
Build a clearer plan for your IT.
Start with the systems, recurring problems, upcoming changes, or support gaps that concern you most.