Useable Customer Quotes

Unfortunately, Mozy’s restore website thinks it’s smarter than me, so it removes the download link (and deletes the archive) when it thinks you’ve downloaded the file. I was able to restart three of the downloads, but the remaining one had already been deleted and I couldn’t resume the download.

This means I now have to go through my 8,000+ restored files manually and try to figure out which ones were in the archive that Mozy wouldn’t let me download so I can create another web restore request to re-download those files. Thanks Mozy.

–Ryan Grove

http://wonko.com/post/it_turns_out_mozy_isnt_so_hot_after_all

I have once again been taught that powerful and annoying lesson that you get what you pay for. I was lured to once again try Mozy because it advertised "unlimited backup for $4.95" - Saving $10 a month sounded good, so I installed Mozy... That was six months ago. It took over five months to back up my data. Let me say that again--it took over five months to back up my data.

--Daniel Will-Harris

http://frickingenius.blogspot.com/2009/09/mozy-sucks.html

I wrote last month about how great Mozy was. Well, It’s a month later and I was never able to backup my 30 gigs. It was slowly getting there. I had 3 gigs remaining. The problem is, Mozy’s servers cant handle the capacity. During the week I was always getting errors that the server couldn’t be reached.

--Colin Nederkoorn

http://topstartup.com/2007/10/29/i-made-a-mistake-about-mozy-it-sucks/

This whole situation just reeks of an incredibly awful infrastructure. If Carbonite was truly looking out for its customers, it would have that data duplicated to multiple servers, preferably in multiple data centers! For a company touting themselves as backup experts, this is incredibly embarrassing.

–Rob Steenwyk

http://www.budboytech.com/bud-boy-tech-blog/2009/4/15/the-real-story-behind-thecarbonite-data-loss.html

Over the last couple of days, the teensy Carbonite icon in my system tray has been red, displaying a message that Carbonite’s servers are unavailable. Today, I sent email to tech support, only to be informed that someone would get back to me “within 72 hours.” That pretty much sucks when I’m paying for a high-availability service. If my hard drive crashes and I need assistance with restore, hopefully I won’t need my data within 72 hours.

--Michael Krigsman, CEO, Asuret, Inc.,

http://blogs.zdnet.com/projectfailures/?p=646

It's Carbonite that failed those customers, and simply trying to offload the blame does little to convince anyone that the company is setting things up in a way that will prevent this sort of thing from happening again, no matter who the tech supplier might be.

–Mike Masnick

http://www.techdirt.com/articles/2009