DELIVERING SERVER AVAILABILITY

Here at All Business Technologies we understand your need for IT delivered to your people throughout the working week with no overhead to your business or requirement of expertise from your people. We have a remote management toolset that delivers that availability across your whole estate of servers.

MICROSOFT PATCHING:

• Operating Systems patches delivered
• Microsoft Exchange Server patches
• Microsoft SQL Server patches
• Microsoft Offices Patches delivered to terminal services servers

Microsoft regularly patches its software and these patches are delivered automatically, out of hours and without user intervention, ensuring your servers run with optimal efficiency and security.

HARDWARE CONFIGURATION:

We generate alerts in the event that any of the following fall outside of defined parameters:

• Disk drive space
• RAM utilization
• CPU utilization
• Event log: we monitor and alert for impending failure of components such as video card memory/RAM stick

SOFTWARE “HOUSEKEEPING”:

We keep the systems running at optimal efficiency by running the following processes on all systems:

• Delete temp files
• Disk defragmentation
• Disk clean-up
• Check disk

SECURITY:

ANTIVIRUS AND SPYWARE TOOLS:

• Enforce antivirus update ensuring most up to date profiles are in use.
• Schedule antivirus scans delivering alerts for viruses discovered and alerts if scan does not run.
• Check spyware update status ensuring most up to date profiles are in use.
• Schedule spyware scans alerting for malware discovered or scan does not run.

EXCHANGE SERVER MONITORING:

We keep your email service running smoothly by monitoring and alerting on the following metrics:

• Service running
• Mailbox size
• Database size

SQL DATABASE MONITORING:

You rely on applications such as CRM and AST, we keep them running by monitoring and alerting on the following metrics:

• Performance monitoring
• Disk queues
• Transaction monitoring

BACKUP MONITORING:

You need to know that your disaster recovery plans are running, so monitor and alert your backup based on:

• Service running
• Backup pass/fail
• Backup size

HELPDESK:

IT issues are expertly managed off site until resolved. The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.

REPORTING:

Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.