DELIVERING DESKTOP AVAILABILITY

Here at All Business Technologies we understand your need for IT delivered to your people throughout the working day with no overhead to your business or requirement of expertise from your people. We have a remote management toolset that delivers that availability across your whole desktop estate.

MICROSOFT PATCHING:

• Operating Systems patches delivered
• Microsoft Office patches

Microsoft regularly patches its software and these patches are delivered automatically, out of hours and without user intervention, ensuring users systems’ run with optimal efficiency and security.

APPLICATION DEPLOYMENT AND NON MICROSOFT PATCHES:

We are able to patch non Microsoft software and remotely deploy applications when required by you and at a time that meets your business needs.

HARDWARE CONFIGURATION:

We generate alerts in the event that any of the following fall outside of defined parameters:

• Disk drive space
• RAM utilization
• CPU utilization
• Event log: we are alerted in the event of impending failure at the component level such as video card memory or RAM stick

SOFTWARE “HOUSEKEEPING”

We keep the systems running at optimal efficiency by running the following processes on all systems:

• Delete temp files
• Disk defragmentation
• Disk clean-up
• Check disk

SECURITY:

ANTIVIRUS AND SPYWARE TOOLS:

1. Enforce antivirus update ensuring most up to date profiles are in use.
2. Schedule antivirus scans delivering alerts for viruses discovered and alerts if scan does not run.
3. Check spyware update status ensuring most up to date profiles are in use.
4. Schedule spyware scans delivering alerts for malware discovered and alerts if scan does not run.

APPLICATION BLOCKING:

• Enforce policies on irrelevant and time consuming applications such as Messenger, Skype and the Google Toolbar by user, allowing you to manage by exception whilst excluding these from the worst offenders.
• Alert to application installation/removal allowing you to see what your users actually do with their machines rather than simply what they choose to tell you.
• Block and monitor network access by individual application and by individual machine, thus ensuring a valid audit trail of application activity including all downloads.
• File Access Protection: This ensures individual files may only be opened by the application in which they are written. Thus files written in, for example MS Word, may not be opened by other applications which in turn means keeps your data secure from Trojans and other malware.

REMOTE CONTROL:

When requested, we resolve problems by taking over users machines without the expense of site visits or call out charges.

AUDIT:

Hardware, software, and applications. What you own, where it is, who is using it and what will that support.

HELPDESK:

IT issues are expertly managed off site until resolved. The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.

REPORTING:

Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.