DELIVERING NETWORK AVAILABILITY

Here at All Business Technologies we understand your need for IT delivered to your people throughout the working week with no overhead to your business or requirement of expertise from your people. We have a remote management toolset that delivers that availability across your whole IT estate.

UPS MANAGEMENT:

You are reliant on your IT systems and you have invested in UPS systems to keep you going in the event of power failure. We have a remote management toolset that monitors and alerts for battery status on your UPS hardware, so ensuring you are ready should the worst happen.

HARDWARE STATUS:

Our remote management toolset monitors and alerts on:

• Fan failure
• RAID set status i.e. alerts for hard drive failure
• RAID controller status i.e. live or hardware fix required
• Machine cases being opened
• Component failure

PRINTERS AND COPIERS:

To save you time and effort, our toolset monitors and alerts on:

• Printer/copier toner status
• Printer/copier ink status
• Printer/copier copy count

ROUTER STATUS:

Your router is vital to your network and your Internet connection, so we monitor and alert against these metrics:

• Network traffic which allows us to see the following issues:
  - Router capacity i.e. does the router have the capacity for your network now and in the future
  - Network bottlenecks i.e. can we tune parts of the network to improve performance

HELPDESK:

IT issues are expertly managed off site until resolved. The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.

REPORTING:

Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.

DELIVERING SERVER AVAILABILITY

Here at All Business Technologies we understand your need for IT delivered to your people throughout the working week with no overhead to your business or requirement of expertise from your people. We have a remote management toolset that delivers that availability across your whole estate of servers.

MICROSOFT PATCHING:

• Operating Systems patches delivered
• Microsoft Exchange Server patches
• Microsoft SQL Server patches
• Microsoft Offices Patches delivered to terminal services servers

Microsoft regularly patches its software and these patches are delivered automatically, out of hours and without user intervention, ensuring your servers run with optimal efficiency and security.

HARDWARE CONFIGURATION:

We generate alerts in the event that any of the following fall outside of defined parameters:

• Disk drive space
• RAM utilization
• CPU utilization
• Event log: we monitor and alert for impending failure of components such as video card memory/RAM stick

SOFTWARE “HOUSEKEEPING”:

We keep the systems running at optimal efficiency by running the following processes on all systems:

• Delete temp files
• Disk defragmentation
• Disk clean-up
• Check disk

SECURITY:

ANTIVIRUS AND SPYWARE TOOLS:

• Enforce antivirus update ensuring most up to date profiles are in use.
• Schedule antivirus scans delivering alerts for viruses discovered and alerts if scan does not run.
• Check spyware update status ensuring most up to date profiles are in use.
• Schedule spyware scans alerting for malware discovered or scan does not run.

EXCHANGE SERVER MONITORING:

We keep your email service running smoothly by monitoring and alerting on the following metrics:

• Service running
• Mailbox size
• Database size

SQL DATABASE MONITORING:

You rely on applications such as CRM and AST, we keep them running by monitoring and alerting on the following metrics:

• Performance monitoring
• Disk queues
• Transaction monitoring

BACKUP MONITORING:

You need to know that your disaster recovery plans are running, so monitor and alert your backup based on:

• Service running
• Backup pass/fail
• Backup size

HELPDESK:

IT issues are expertly managed off site until resolved. The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.

REPORTING:

Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.

DELIVERING DESKTOP AVAILABILITY

Here at All Business Technologies we understand your need for IT delivered to your people throughout the working day with no overhead to your business or requirement of expertise from your people. We have a remote management toolset that delivers that availability across your whole desktop estate.

MICROSOFT PATCHING:

• Operating Systems patches delivered
• Microsoft Office patches

Microsoft regularly patches its software and these patches are delivered automatically, out of hours and without user intervention, ensuring users systems’ run with optimal efficiency and security.

APPLICATION DEPLOYMENT AND NON MICROSOFT PATCHES:

We are able to patch non Microsoft software and remotely deploy applications when required by you and at a time that meets your business needs.

HARDWARE CONFIGURATION:

We generate alerts in the event that any of the following fall outside of defined parameters:

• Disk drive space
• RAM utilization
• CPU utilization
• Event log: we are alerted in the event of impending failure at the component level such as video card memory or RAM stick

SOFTWARE “HOUSEKEEPING”

We keep the systems running at optimal efficiency by running the following processes on all systems:

• Delete temp files
• Disk defragmentation
• Disk clean-up
• Check disk

SECURITY:

ANTIVIRUS AND SPYWARE TOOLS:

1. Enforce antivirus update ensuring most up to date profiles are in use.
2. Schedule antivirus scans delivering alerts for viruses discovered and alerts if scan does not run.
3. Check spyware update status ensuring most up to date profiles are in use.
4. Schedule spyware scans delivering alerts for malware discovered and alerts if scan does not run.

APPLICATION BLOCKING:

• Enforce policies on irrelevant and time consuming applications such as Messenger, Skype and the Google Toolbar by user, allowing you to manage by exception whilst excluding these from the worst offenders.
• Alert to application installation/removal allowing you to see what your users actually do with their machines rather than simply what they choose to tell you.
• Block and monitor network access by individual application and by individual machine, thus ensuring a valid audit trail of application activity including all downloads.
• File Access Protection: This ensures individual files may only be opened by the application in which they are written. Thus files written in, for example MS Word, may not be opened by other applications which in turn means keeps your data secure from Trojans and other malware.

REMOTE CONTROL:

When requested, we resolve problems by taking over users machines without the expense of site visits or call out charges.

AUDIT:

Hardware, software, and applications. What you own, where it is, who is using it and what will that support.

HELPDESK:

IT issues are expertly managed off site until resolved. The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.

REPORTING:

Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.

DELIVERING MANAGED SERVICES

Here at All Business Technologies we understand your need for IT delivered to your people throughout the working week with no overhead to your business or requirement of expertise from your people. We have a remote management toolset that delivers that availability throughout your IT estate.

ABT MANAGED SERVICES

Your business relies on your IT systems and you have invested in hardware, software and training to ensure it meets your needs. All Business Technologies has a remote management toolset that monitors and alerts across your whole network delivering availability to your business.

WORKSTATIONS:

• MS patches delivered automatically
• Hardware Monitoring
• Software maintenance
• Security monitoring
• Remote control allowing us to take over and manage problems without the expense or time element of site visits

SERVERS:

• Automated patching
• Hardware monitoring
• Software maintenance
• Security monitoring
• Exchange Server monitoring ensuring availability of the email service
• SQL monitoring delivering optimum performance of your database applications
• Backup monitoring alerting and testing
• RAID status monitoring

NETWORK:

• Router monitoring
• UPS status monitoring and alerts
• Printer/copier toner, ink and copy count

HELPDESK:

IT issues are expertly managed off site until resolved. The system delivers an audit trail and where required reports on tickets raised and in this way generates a knowledge base of how IT is performing in your business.

REPORTING:

Delivering reports on your IT infrastructure, how it is performing and what it will do, in plain English delivered directly to you the decision maker.